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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 38375
Experience:  Software Systems Specialist.
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Have you got the ability to access my computer and sort my

Customer Question

Have you got the ability to access my computer and sort my problem?
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there Anna and welcome

Which version of outlook are you using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 2 other Software Specialists are ready to help you
Customer: replied 1 year ago.
I am using my mobile to contact you. We got cut off and I need you to access my laptop remotely so you can sort my problem.
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I have gone into the web site on my lap top (currently using my mobile to contact you as I cannot ccess emails from lap top - keeps asking for a network password!). I have pressed download but do not know what you mean by I'D and password?
Customer: replied 1 year ago.
Ok...my I'D is###-##-####and my password ***** *****
Expert:  Richard replied 1 year ago.

Hi there

You took a refund and this was processed so we will not be able to continue.

You would need to speak to customer service at***@******.***

Or make a new question to proceed

Thank you