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Chris L.
Chris L., Support Specialist
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I lost my password account ,now after to many attempts I am

Customer Question

I lost my password ***** Microsoft account ,now after to many attempts I am locked out.
Submitted: 5 months ago.
Category: Software
Expert:  Chris L. replied 5 months ago.

Hello,

Did you go through the password ***** and if so what were your options for recovery? Was it making you answer questions or did you have have a phone number or alternate email address attached to the account?

Customer: replied 5 months ago.
I had alternate email attached.
Expert:  Chris L. replied 5 months ago.

Ok and what happened when you attempted to reset using the alternate email address?

Expert:  Chris L. replied 5 months ago.

Your payment has failed so I cannot connect to remotely. Try clicking the stars up top, 3 or more and see if that goes through then I can connect.

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