How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 4865
Experience:  Certified Software expert with over 10 years experience.
51029781
Type Your Software Question Here...
Chris L. is online now

I lost my password account ,now after to many attempts I am

Customer Question

I lost my password ***** Microsoft account ,now after to many attempts I am locked out.
Submitted: 1 year ago.
Category: Software
Expert:  Chris L. replied 1 year ago.

Hello,

Did you go through the password ***** and if so what were your options for recovery? Was it making you answer questions or did you have have a phone number or alternate email address attached to the account?

Customer: replied 1 year ago.
I had alternate email attached.
Expert:  Chris L. replied 1 year ago.

Ok and what happened when you attempted to reset using the alternate email address?

Expert:  Chris L. replied 1 year ago.

Your payment has failed so I cannot connect to remotely. Try clicking the stars up top, 3 or more and see if that goes through then I can connect.