How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Software
Satisfied Customers: 40250
Experience:  Software Systems Specialist.
Type Your Software Question Here...
Richard is online now

I run my hotmail account through Outlook 2010. I have lost

Customer Question

I run my hotmail account through Outlook 2010. I have lost connection with and in trying to rename my .ost folder I have lost all my email history how can I recover this and re-establish conection with the mail server?
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which version of windows you are using?

Customer: replied 1 year ago.
Windows 7
Expert:  Richard replied 1 year ago.

Thank you

Can you press the windows key + R and enter in


press enter

Click on Appdata at the top

then click on Local

Then click on outlook

tell me what files are listed there please.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Richard and 4 other Software Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID 536 107 501
Password *****
Customer: replied 1 year ago.
Is what I sent you OK?
Expert:  Richard replied 1 year ago.

yes, connecting now