Hi there and welcome Peter
What is the exact message you get when outlook fails to retrieve your emails?
And which version of outlook are you using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok... but can you reply to my questions on your computer please.
it appears your either not at the computer or not responding to my questions and requests.
Is now not a good time to do this?
I signed off as I was waiting for a long time with no response from you and needed you to enter the password *****
Please let me know when you have time to dedicate to this and we can resume.
no problem, thanks
Your most welcome Peter and good we got it sorted.