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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 40289
Experience:  Software Systems Specialist.
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After changing my password 2 days ago yesterday my IMAP

Customer Question

After changing my password ***** days ago yesterday my IMAP closed the connection on my outlook. email address is***@******.***. I can now get emails on my iPhone but not outlook. BT say problem not with them. Can you advise please?
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome Peter

What is the exact message you get when outlook fails to retrieve your emails?

And which version of outlook are you using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and other Software Specialists are ready to help you
Customer: replied 1 year ago.
Screen states IMAP service closed by provider
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
570 624 505 password *****
Expert:  Richard replied 1 year ago.

connecting

Customer: replied 1 year ago.
Sorry dealing with serious rtc a 45 carry on!
Expert:  Richard replied 1 year ago.

ok... but can you reply to my questions on your computer please.

Expert:  Richard replied 1 year ago.

it appears your either not at the computer or not responding to my questions and requests.

Is now not a good time to do this?

Expert:  Richard replied 1 year ago.

I signed off as I was waiting for a long time with no response from you and needed you to enter the password *****

Please let me know when you have time to dedicate to this and we can resume.

Customer: replied 1 year ago.
Dealing with motorcyclist rtc on a 45. Not good not even his fault . Might be 2 hours. Will come back when can Not best time for this unexpected call !!
Expert:  Richard replied 1 year ago.

no problem, thanks

Customer: replied 1 year ago.
Richard, I am a trauma Dr work for Northants police hence the chaos I caused yesterday . M. Cyclist will pull through. Watching you yesterday I have some how managed to get email on outlook. My Family and I very impressed with your service - hadn t known about it . Thanks Peter
Expert:  Richard replied 1 year ago.

Your most welcome Peter and good we got it sorted.

Be safe

Richard