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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6585
Experience:  Computer Software Support specialist for more that 10 years
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I can not access my email account in Live Mail

Resolved Question:

I can not access my email account in Live Mail
Submitted: 10 months ago.
Category: Software
Expert:  Jess M. replied 10 months ago.

Hi Alan, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can I remotely access your computer so that I can directly check and fix the problem while you watch?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6585
Experience: Computer Software Support specialist for more that 10 years
Jess M. and 3 other Software Specialists are ready to help you
Expert:  Jess M. replied 10 months ago.

Hi Alan,

Thank you for using our additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=f4bbfb70-8234-4425-a3ec-e91b4379611a

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 10 months ago.

Hi Alan,

How is it going? You were not reconnected to our chat session after restarting. Were you able to open Windows Live Mail after restarting? Please let me know by replying to me here if you need further assistance. I am still here to assist you further and we can resume with the remote session without any fee.

Best regards,

Jess

Customer: replied 10 months ago.
Dear Jess,
Everything is back to normal! Thank you so much for all your help
Regards,
Alan

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