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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 36526
Experience:  Software Systems Specialist.
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I cannot get my Outlook to set up on my Toshiba laptop fine

Customer Question

I cannot get my Outlook to set up on my Toshiba laptop fine on my I Phone and fine on my
Tablet
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

With which email service are you trying to add to outlook on your Toshiba?

and which version of outlook are you using?

Customer: replied 1 year ago.
Outlook
The Server is 123-reg
Expert:  Richard replied 1 year ago.

which version of outlook are you using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and other Software Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Hi Richard sorry to be so rude and not say hello first
Expert:  Richard replied 1 year ago.

its ok!

Expert:  Richard replied 1 year ago.

please do the instructions I gave so I can connect

Customer: replied 1 year ago.
Hi Ihad teamviewer already but I have followed the instruction
Expert:  Richard replied 1 year ago.

thanks, ***** ***** ID and password

Customer: replied 1 year ago.
Cant find it at the moment don't know where it has put itself
Customer: replied 1 year ago.
556 374 82086f5ng
Expert:  Richard replied 1 year ago.

ok, 1 minute as I connect please

Customer: replied 1 year ago.
Thank you
Customer: replied 1 year ago.
hello Richard
I have found the password
Customer: replied 1 year ago.
i am not available at the computer until later on today however I am happy for you to come in on
team viewer at your leisure.###-##-####a163qgJanLucid20!6*
Expert:  Richard replied 1 year ago.

thanks, ***** *****

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