Hi Peter, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the problem email account so that I can check for your recovery options?
Also, are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.
I noticed that you posted a duplicate question. Please let us continue here.
Also, can I remotely access your computer so that I can directly assist you in resetting your email account password ***** you while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess