Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 08 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****
You will have to wait for them to send you new emails. Did you go to the other newsletter locations and re-enable the mailing lists as we did with DuoLingo?
Any and all scripting problems on your computer will have absolutely no effect on the emails coming into your account. This is true because the emails come into your account on your mail server, which is hundreds of miles away from you. A script issue is just that; it is when your browser doesn't do something correctly. You were not getting all the emails you were expecting from DuoLingo because you didn't have them enabled in your DuoLingo account. If you recall, I helped you log into your DuoLingo account and enable those. So now what you need to do is log into the other accounts and enable the notifications.
I am not telling you that you changed anything. What I know is that when we signed into your account, the notifications were not enabled. Enabling notifications today will not make all the previous missed notifications appear because they will not be sent.
Scripting is not the issue. I tell you that because I have over 20 years experience in dealing with these problems. The scripting issue that you mentioned has absolutely no connection to the current problem. Everything that happens in your browser has absolutely no association with what goes on at your email server.
I am saying that the 'script issue' that you experienced earlier has no connection with this email problem. It is a separate problem. More often than not, the script issues are random at times. Are you still having these script issues? In short, the script issue is not really something that requires attention unless it comes back.
You are not being a pain at all. Don't worry about that. I am just here to help. I look forward to your update in a few days.
Thank you for updating me on this case. I am sorry to hear that the emails are not coming through. As it stands, there is nothing in your account that would block the emails. The only explanation I can come up with is that they are not sending out emails as often as they have been or some other issue on their end.
I look forward to your next update in a day or two.
The console log you sent me shows that there was a fault with a website you were visiting at the moment of the crash. It appears that the video player utility that is required for that page was not available. Thank you for the log, but that is in no way related to your email issue. As it stands, have you verified with Duolingo and/or Busuu that your notifications are still enabled?