I'm sorry about the issue. When did this issue first occur? Is there any error or message?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
What's your Microsoft Office / Outlook version, such as 2003, 2007, 2010, 2013, etc.?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,