Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
This statement was posted on the Microsoft AutoRoute 2013 website:
"Microsoft AutoRoute was discontinued on December 31, 2014.
The discontinuation will not affect software already installed. Current users may continue to use AutoRoute to plan their travel."
Are you able to download AutoRoute 2013? Are you downloading it from the official Microsoft website :
NOTE: To guaranty a successful installation, you will first need to uninstall all AutoRoute software files using Control Panel > Programs to uninstall a program and then restart your computer.
You have not really answered my questions about exactly how you installed AutoRoute 2013.
Did you download and install it from the official Microsoft website referenced by this link?
Also, if you have attempted unsuccessfully to install it since your factory reset, you will need to first completely uninstall it and restart your computer.
If you have attempted unsuccessfully to install it since your factory reset, you will need to first completely uninstall it and restart your computer.
I can offer you Secure Remote Assistance as a Premium Service, where I can do this for you. There will be an additional charge for this service.
You have not convinced me that you have uninstalled the programs correctly. It must be done by using the Uninstall Programs feature in
Control Panel > Programs.
I apologize for not responding to your messages about uninstalling your AutoRoute software. After several repetitions, your description of the problem remains about these specific issues:
(1) Version. You have mentioned both AutoRoute 2007 and 2013. It is not clear which version is on your external drive.
(2) Uninstall. It is unimportant whether or not there are any files remaining on your hard drive. What is important is whether there are any references to it in your registry. The Control Panel > Uninstall A Program process removes the program from the registry.
(3) Install. Your licensing problems may result from installing from an external drive.
It is not clear to me how you could have valid licenses for both copies of AutoRoute 2013, since it could not be downloaded after it was discontinued at the end of 2014.
It appears that you have used your pen drive to install one copy of A 2013 on two computers, which would be a license violation.
i am saying that when you made a copy of the self-extracting download file, for which you purchased a single-user license for AutoRoute 2013, and when you used that copy to install the software on the other computer, you used that single-user license for the other machine. I think that Microsoft monitored both installations online and shut you down when they detected that you attempted to install the download file on a second machine. You may have a problem removing the software from one machine and installing it on another, because they have the MAC address of the other computer registered to that software in their license data base. They even have the serial number of the hard drive in that machine. If you replaced the hard drive, you would not be able to reinstall the software on the new drive, without contacting them to get permission, and permission might not be granted even after explaining the circumstances for which caused an apparent license violation.
You are able to successfully reinstall AutoRoute 2013 on you wife's computer, because that machine is the only one that has a legal license. This fits the theory. There was no mention of the other computers in the scenario that you described. The Microsoft announcement that they no longer support SutoRoute 2013 says that any software that has already been installed can continue to be used. This statement precludes any new installations after the end of 2014.
You can try taking your Acer computer offline to install the software. If the installation can be done without the internet, you may be able to get it done. Alternatively, you can try taking the other computers offline. If the installation requires an internet connection, there may be no solution to your problem, since the Micrososft statement may prohibit using a legal copy of the download file for a new installation of the software after December 31, 2014.
I will have to review your problem and think about it when I have more time. I will get back to you tomorrow.
The last procedure that you have described, in which you attempted to avoid previous problems, unfortunately repeated all of the previous errors, because you installe1d it first on the other computers that you really do not want it on, before installing it on the Acer laptop. I do not understand why you keep doing that!!
You do not need to keep proving that. Go for the one computer that you really want to use it on and forget about all the others. Yes, uninstall it from them first. Please et me know what happens.