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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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Had trouble with sending emails. Was advised by BT to delete

Customer Question

Had trouble with sending emails. Was advised by BT to delete my settings on outlook express and reinstall. On 'Add New Account' box it has stopped at On line search for your server settings and now everything has frozen.
Submitted: 11 months ago.
Category: Software
Expert:  Jess M. replied 11 months ago.

Hi Rai, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows XP or Windows Vista?

Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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