Hello and welcome to justanswer. My name is***** will be assisting you today.
Are you able to open web pages on the computer?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10
Note: - Please reply using the box below.
I apologize for the delay.There has been some technical error and that caused not to see your responses.I will give you the remote support link in a moment.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=4f95cc44-413c-4b6b-84d9-f0060cb896a5 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I haven't got the access to your computer, is there any problem opening the link i gave or running the remote support tool (Elisnore Screen Connect Client)?
Connected and working on it.