Hello and welcome to justanswer. My name is***** will be assisting you today.
Are you using the windows 10 inbuilt email application or any other email program like Outlook,windows live mail etc..
What is the exact error you are getting when you try to send emails?
Note: - Please reply using the box below.
Sir please answer my above questions so that i can help you better.
Thank you for the details.
Are you able to access and send email using Hotmail in web browser?
Please try to open your hotmail using this link outlook.live.com then once you have signed in try to send an email to yourself and check it.
let me know
Were you able to access your Hotmail and send test email to yourself using the link i gave above.
Sir checking to see whether you still need help.
Please let me know.
Note:-To reply back to me use the reply box below.
No problem let me know how it goes tomorrow.
You mean you are not able to send a test mail to yourself in the hotmail using the web browser not the inbuilt email app?
are you currently chatting to me from the windows 10 PC that you cannot access Hotmail ?
Then the application you are in now for chatting to me and opening web pages is called a web browser.
Can you open this page outlook.live.com ?
In that can you sign in to your Hotmail account and see your email in it?
OK please let me know i will wait.
Did you check it ?
OK good now try to send a test mail to yourself from that and let me know
Thanks i will be here
That is strange.
May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=a8ad7c0f-5d28-49f6-9a1b-1e9b5cef54f2 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.