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John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5598
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Cannot send email using Windows 10

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Cannot send email using Windows 10

Hello and welcome to justanswer. My name is***** will be assisting you today.

Are you using the windows 10 inbuilt email application or any other email program like Outlook,windows live mail etc..

What is the exact error you are getting when you try to send emails?

Sincerely,
John

Note: - Please reply using the box below.

Sir please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 1 year ago.
using windows 10 inbuilt email system. I receive info. from Postmaster mail.hotmail.com indicating failure to send

Thank you for the details.

Are you able to access and send email using Hotmail in web browser?

Customer: replied 1 year ago.
I have not tried

Please try to open your hotmail using this link outlook.live.com then once you have signed in try to send an email to yourself and check it.

let me know

Were you able to access your Hotmail and send test email to yourself using the link i gave above.

Sir checking to see whether you still need help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Customer: replied 1 year ago.
John.-----Sorry for my delay. I have sent email to myself and will let you know tomorrow(.Saturday). Thank you for your patience. George.

No problem let me know how it goes tomorrow.

John

Customer: replied 1 year ago.
John. Still unable to receive message to myself. George

You mean you are not able to send a test mail to yourself in the hotmail using the web browser not the inbuilt email app?

Customer: replied 1 year ago.
How do I use the web browser?

are you currently chatting to me from the windows 10 PC that you cannot access Hotmail ?

Customer: replied 1 year ago.

Then the application you are in now for chatting to me and opening web pages is called a web browser.

Can you open this page outlook.live.com ?

Customer: replied 1 year ago.
I think so.

In that can you sign in to your Hotmail account and see your email in it?

Customer: replied 1 year ago.
I will try and sign in to Hotmail account and let you know

OK please let me know i will wait.

Did you check it ?

Customer: replied 1 year ago.
I can sign in. My inbox last message was dated 11/7 / 2016

OK good now try to send a test mail to yourself from that and let me know

Customer: replied 1 year ago.
o k.

Thanks i will be here

Customer: replied 1 year ago.
Message sent but not received in inbox

That is strange.

May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

Customer: replied 1 year ago.
o.k.

To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=a8ad7c0f-5d28-49f6-9a1b-1e9b5cef54f2 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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