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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 35792
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have error 3219 preventing my emails from working. How do

Resolved Question:

I have error 3219 preventing my emails from working. How do I fix this?
Submitted: 5 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Viet - Computer Tech, Other
Category: Software
Satisfied Customers: 35792
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and other Software Specialists are ready to help you
Customer: replied 5 months ago.
Outlook windoes
Expert:  Viet - Computer Tech replied 5 months ago.

Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=949539b8-2540-4d19-89ca-08009128620f
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

1. On the computer, please click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/z9glpuk
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.

; (if needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install i.t)

- Please let me know if there is any error or message following the above steps, and let me know if your computer has Windows XP, Windows Vista, or Windows 7 or 8 or 10.
Please reply at the box below. Thank you.

Customer: replied 5 months ago.
I am delayed for a few minutes sorry. David
Expert:  Viet - Computer Tech replied 5 months ago.

That's okay. Please let me know when you are available to continue. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

When you are available, please reply back to continue. Or you can try the following fix:

STEP 1:

- Click on the Outlook.com website below:

http://www.outlook.com

, then there, sign in your email address and email password (it is case-sensitive.)

, then you should be able to access your email there.

; Note: If you do not remember your email password, then use the forgot password ***** there.

STEP 2:

- Once STEP 1 is done successfully, please try the followings:

  1. In Windows Live Mail program, click on the small down arrow icon at the upper left corner, then select Options, then click on Email accounts....
    ; (Or click on File or Tool menu at the top, then Email accounts..., etc.)
  2. Click on your email account there, then click on Remove option on the right and confirm to delete it for now.
  3. Click on Add... option on the right.
  4. Click on Email Account option, then click on Next at bottom.
  5. Enter your full email address, email password (it is case-sensitive), and your name.
  6. Click on the box in front of the option Manually configure server settings.
  7. Click on Next at bottom.
  8. Under the Incoming server information section on the left, use do the followings:
    - Server type: IMAP.
    - Server address: imap-mail.outlook.com
    - Check the box in front of option Requires a secure connection (SSL)
    - Port: 993
    - Logon user name: your full email address
  9. Under the Outgoing server information section on the right, use the followings:
    - Server address: smtp-mail.outlook.com
    - Check the box in front of option Requires a secure connection (SSL)
    - Check the box in front of option Requires authentication
    - Port: 587
  10. Click on Next at bottom. Then click Finish.
  11. Click on Close.
  12. Click on your email Inbox on the left.
  13. Wait a bit, and see if your emails start downloading.
  14. If needed, close Windows Live Mail program, then re-open it and check.

If needed, we can schedule a time. Thank you,

Customer: replied 5 months ago.
I am sorry - I cannot handle all of this for personal reasons. Please cancel my contract with you/your company and advise. I can access emails via my mobile phone on ******************
Thank you. David.
Expert:  Viet - Computer Tech replied 5 months ago.

I'm sorry. Can we continue whenever you are available? We guarantee our service, so don't worry. Thank you.

Expert:  Viet - Computer Tech replied 5 months ago.

By the way, you can go to the Hotmail.com website on your computer:

www.hotmail.com

, then there, sign in your hotmail email address and email password, then you can access your email there on the computer.

You can get back to me any time if you still need help with the email issue. Thank you,

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