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Did you purchase this office 365 online ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - Please reply using the box below.
It seems you had requested for remote support before doing that i need to know whether you are using a windows PC or not? so please let me know
Office 365 is a application not a operating system.
Here are a list of windows operating system "Windows Vista, Windows 7, windows 8, Windows 10" which one is yours or are you using a Mac PC?
Please click the link below and run/open the downloaded program