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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 18940
Experience:  Expert for over 10 years
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My box keeps freezing so I tried to clear it and reset to

Resolved Question:

My box keeps freezing so I tried to clear it and reset to defaults. I followed the video on you tube everything was ok until i get to entering the password ***** get so many letters in then it freezes and i cant finish the password ***** can do nothing but switch the box off then switch on again and start again. i have been doing this for three and a half hours with no success. I have bought three boxes off you and this is the first real trouble i have had.
can you help please.
Submitted: 10 months ago.
Category: Software
Expert:  Josh replied 10 months ago.

Hi Brian,

What box are you referring to?

Customer: replied 10 months ago.
my maizbox
Expert:  Josh replied 10 months ago.

A box that continues to freeze is usually a sign of hardware failure and would need a replacement.

Did you purchase the box from www.maizbox.com or another source?

Customer: replied 10 months ago.
I purchased it from www.maizbox.com it is one of three that i bought.
Expert:  Josh replied 10 months ago.

Is the box less than a year old?

Customer: replied 10 months ago.
Expert:  Josh replied 10 months ago.

The good news is that the box can be replaced under warranty for you. The bad news is that their support can only be reached via email so it can take up to 24 hours for a reply from them.

Their email is: *****@******.***

Please send an email letting them know that your box is experiencing hardware failure and it continues to freeze.

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