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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 38306
Experience:  Software Systems Specialist.
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My wife and I each have a Hotmail e-mail account. I have

Resolved Question:

My wife and I each have a Hotmail e-mail account. I have managed to set up Outlook Express to connect to my account, but it doesn't want to add a second one - "There was an error synchronizing your folder hierarchy. Error : 80041004."
Submitted: 1 year ago.
Category: Software
Expert:  jhannell replied 1 year ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you sign into your hotmail account via www.hotmail.com

With the account that has the issue.

Once done, then try to add the account to Outlook Express and tell me if it can now be added please.

Richard, Software Engineer
Category: Software
Satisfied Customers: 38306
Experience: Software Systems Specialist.
Richard and 5 other Software Specialists are ready to help you
Customer: replied 1 year ago.
Well that didn't work . . .
Customer: replied 1 year ago.
Hello ?
Expert:  Richard replied 1 year ago.

When you signed into the account via the link I gave, did it allow you access?