Can you please clarify what you are needing assistance with?
The best thing to do is a remote session
Please click here and follow the instructions
Please rate the service received so I can close the case.
Sorry it appears something went wrong can you please use this link on the laptop:
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=37ebc748-7d92-44e8-8815-85e940723598I think something went wrong with the last link i sent you