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I'm sorry about the issue. What happens when you sign in your old hotmail email address? Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Do you have a phone number ending with the two digits 89? If yes, what's the last 4 digits of that phone number? Is it a cell phone or landline? And is it able to receive text messages or not?Please reply at the box below. Thank you,
Thank you. What happens when you sign in your old hotmail email address at the hotmail.com? Is there any error or message?
Do you remember the password ***** your old hotmail email address?
Please reply at the box below. thank you,
Do you go to the hotmail.com website to use email?
Or do you use an email program, such as Microsoft Office Outlook, Windows Live Mail, Thunderbird, etc.?
Do you also use your email on a tablet or smartphone?
Do you use the Mail app icon on the iPad? Or do you also go to the hotmail.com website on the iPad in order to use email?
Do you see any email messages in the Sent email folder on your iPad?
Please let me know. Thank you,
Do you mean that in the Sent email folder on the iPad, you see some old messages (and contacts' email addresses) that you've sent out recently?
Click here: https://account.live.com/ResetPassword.aspx?
Click on I FORGOT MY PASSWORD
Enter the email address
Follow the prompts -- When you get to the option for Texting to your phone. Select I DO NOT HAVE ANY OF THESE and press Next
Fill out the RECOVER YOUR ACCOUNT form
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Please follow my steps exactly as written above
Please understand that I can only help you with the recovery options that are available to you at this moment. Also, please understand that the rating system is for our rating together and not the remote assistance request. If you can please use the rating system to rate our session as 3 stars or higher and press Submit.
If you are referring to the recovery option then it will be 24 business hours so it would not be until Tuesday.
Click here: https://answers.microsoft.com/en-us/newthread?forum=outlook_com&threadtype=Questions&filter=oemail&cancelurl=%2Fen-us%2Foutlook_com%2Fforum%2Foemail%3Fauth%3D1
Post your issue on their private forum
Further to our phone call this morning, please let me know how you get on with the Microsoft account recovery.
I will await your phone call, so we can see how we can progress.