Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
You are welcome.
Could you please provide the following details so that i can understand the issue more clearly.
Have you tried sending/receiving emails using web browser?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
OK so your Hotmail works fine on Google Chrome browser am i correct? also does the Hotmail in Chrome shows all your emails ?
Are you getting a error code in the windows live mail if so please let me know.
OK i understand.
Can you please let me know the error code it shows also do you have Mcafee installed in your PC?
Just to let you know Microsoft is going to stop the support for windows live mail by January 10, 2017
OK please let me know that error code also do you have McAfee installed in your PC?
Thanks for the details.
Have you tried system restore to see if this problem can be fixed ?
First we can try that but before doing that are you currently chatting to me from the problematic PC?
I can remote access to your PC and check the issue directly and do the necessary using secure remote assistance.
If you want i can send you the offer for remote support and then you can accept it.
Yes and i am sending you the offer for remote assistance
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=76e4e3ec-53b9-49db-b38c-25ac02fe2e2b that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Connected and working on the issue.