Hi there John and welcome
When you say slow browsing, you mean the internet browser is loading pages very slowly?
Right click the start button and click on command prompt (admin)
Then type each of the command lines below, one line at a time, and press the Enter key each time:
netsh winsock reset
netsh int ip reset netshlog.txt
Then restart the computer and check how it now performs please.
Let me know the results please
It can happen on windows, its when the IP Stack is full and needs clearing
If it slows down, then you can just repeat this again
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
It is possible paypal was slow at the time
any other pages have issues?
ok, let me know if it becomes an issue please
try to restart it again please
which internet browser are you using?
Try internet explorer, how does that work?
ok, press the windows key + R and type in
Delete all files listed there, skipping any files windows says are in use.
Once done, restart and tell me how it now functions please
yes that;s ok
ok, can you do the following please within windows
Press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me how it operates please.
but on the Mac it is ok correct?
ok, I would advise then to do a reinstall of windows in Bootcamp as we have done all repair options for this now.
So to remove the image and reinstall it again
ok, you would have to purchase the upgrade or remain at 8 unfortunately, as we have exhausted all the repair options.
your welcome John