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No the email would not be corrupted from a PDF and even if it was they would still get them.
We can see if you are blacklisted, but this works from stopping all your emails, not just ones with a particular PDF.
Go to www.whatismyip.com
Tell me what your IP is please
Via the instructions I gave Kevin.
Go to www.whatismyip.comTell me what your IP is please
no, I need the IP Address please, where it says Your IP Address
your going to the wrong address
Just click the link I gave you
You are going to
ok, you are blacklisted, but it is very strange they only block some emails, blacklisted means no emails gets through from any email address you send from. Likely they do not have their system set up correctly.
You can go here and remove the listing
you have to do it from there.
Let me know when you have please.
yes, that is no problem, click the proposal and I can connect and do this with you
I am sorry to hear about that, let me know when you have and if you have any difficulties, get customer service on 0808(###) ###-####to step you through this
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, you wont be able to unblock unless you have a "real" email address other then outlook.
As they say your IP is the problem, then what you can do is download this free vpn tool
Then when you need to email them, run the program, it will give you a different IP so it is not blocked
This should then get through.
yes, run teamviewer, give me the ID and password ***** connect please.
And if you disable Hide My IP it sends?
ok, restart the computer and tell me if it sends please.
ok, instead of via outlook, go to
Sign in with the account, send it from there
This is the web version
Does it then send?
ok, so that means they received it right?
ok, but before you said
"I sent a blank e-mail and got the ping back so its still the same problem."
On the last test we did with the Hide My IP
No it is not the IP else it would have worked in your last test as that is using a different IP.
It is their system, it's not a spam filter it is just poorly set up and there is an issue within it, likely to do with their mail queues.
You can set up a new outlook account but unless they fix it on their side, you will just need to setup different accounts when the problem re-occurs as it is not on your side this issue, 100%
I would advise to try first with a Gmail account in the event they have specific issues with outlook accounts.
no, nothing we did needs to be undone, it is 100% an issue on their side, but impossible to say exactly what from here, only the reasons I pointed out.
Best to use a site like http://ge.tt and upload the files there and provide them just the links to download