Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please provide the service tag id and operating system installed in it?
Service Tag is 6D1VG22 and I'm using Win7 Pro.
Thank you for the details.
Are you in the dell laptop now,if so i can guide you step by step.
OK, thanks - I'm here, on the laptop
1.Click on start then control panel2.Now click on View by large icons in the top right of the control panel to view the settings in detail.
Let me know once you have done that much
OK, I've done that
Good now look for Dell Touchpad or Synaptics Touchpad option,if you cannot find it then it will included in the mouse properties so open Mouse option in the control panel.
See if you can find it and let me know
That's fine. I can see what to do now. Many thanks!
You are welcome from that option you can adjust the sensitivity of touch pad.Is there anything else you like to know?
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