How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Herrod Your Own Question

Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
65126503
Type Your Software Question Here...
Steve Herrod is online now

No sound on Skype picture ok

Customer Question

No sound on Skype picture ok
Submitted: 1 month ago.
Category: Software
Expert:  JamesI replied 1 month ago.

Good morning my name is ***** ***** I will assist you today, this sounds most likely an issue with your skype settings.

The quickest way to resolve this is to do a secure remote screen sharing session.

Please let me know if you available to do this now.

Customer: replied 1 month ago.
but I am not very clever with this is this a free service this time
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JamesI replied 1 month ago.

Other than the cost of the question there isnt any additional costs for resolving your query today, however I can confirm there is an initial cost to answer your query, if your looking for free assistance I can pass the case to customer services to issue a refund.

Customer: replied 1 month ago.
I am trying to get refund as I cannot afford 39 pound month
Customer: replied 1 month ago.
I am quite happy with one of payment if you sort out my problem not monthly cannot afford
Expert:  JamesI replied 1 month ago.

A one off payment it fine, please click here to start a remote session, I can then look at your issue and then advise how you can opt out of a monthly service charge.

Once you go to the page, click "I Agree", this will download a program for me to view your screen then click the program and select the option to run it, and then the option to allow it to run.

Regards

James

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steve Herrod

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
< Last | Next >
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    160
    Familiar with a wide variety of software and experienced in user training/support
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    114
    Certified Software expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    112
    Computer Software Support specialist for more that 10 years
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    91
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Software Support

    Satisfied Customers:

    52
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Software Engineer

    Satisfied Customers:

    38
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    37
    Network Administrator
 
 
 

Related Software Questions