Good morning my name is ***** ***** I will assist you today, this sounds most likely an issue with your skype settings.
The quickest way to resolve this is to do a secure remote screen sharing session.
Please let me know if you available to do this now.
Other than the cost of the question there isnt any additional costs for resolving your query today, however I can confirm there is an initial cost to answer your query, if your looking for free assistance I can pass the case to customer services to issue a refund.
A one off payment it fine, please click here to start a remote session, I can then look at your issue and then advise how you can opt out of a monthly service charge.
Once you go to the page, click "I Agree", this will download a program for me to view your screen then click the program and select the option to run it, and then the option to allow it to run.