Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
If you go to the outlook.com website, are you able to sign in and use your outlook email address there?
www.outlook.comCan you please confirm your full email address?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Good afternoon my name is ***** ***** I will assist with your query today.
Do you require any further assistance with your email issue?