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Hi there Jane and welcome
Can you tell me please what happens when you send emails from your account? What error do you get when this fails?
Can you tell me which version of outlook you are using?
And to which email service is it connecting to?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, though I can just connect and fix this quickly for you in a few minutes?
ok, if you say outlook then this is the service.
What is the icon you see when you open the mail program? What does it say?
The program, what is the name of the program you open to access your emails?
In windows live mail, click on File, Email Accounts, then press on your email account and select Remove.
Then click on Add and add the email account back again
Tell me if it then functions please.
it would and if you accept the request I can do this for you
You see it pop up now, you just need to click accept on it please.
I cannot see sorry, but you can call on 0***-***-**** and they can work through this with you to get the payment updated.
No sorry, add the payment has still not gone through
you will have to contact customer service for this on 0***-***-**** please
ok, you will then have to email them on***@******.*** for this sorry
It just came through this minute
Click this link
Run the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect