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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 31172
Experience:  Software Systems Specialist.
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IU am unable to sent e-mails from my outlook account

Customer Question

IU am unable to sent e-mails from my outlook account
Submitted: 7 days ago.
Category: Software
Expert:  Richard replied 7 days ago.

Hi there Jane and welcome

Can you tell me please what happens when you send emails from your account? What error do you get when this fails?

Customer: replied 7 days ago.
The e-mail just stays in my outbox
Expert:  Richard replied 7 days ago.

Thanks

Can you tell me which version of outlook you are using?

And to which email service is it connecting to?

Expert:  Richard replied 7 days ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 7 days ago.
Unable to send or receive messages for the Outlook (jsmbakery) account.Server Error: 3219
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x8DE00005
Customer: replied 7 days ago.
I need to go out so will get back to you when I have more time and take your offer up
Expert:  Richard replied 7 days ago.

ok, though I can just connect and fix this quickly for you in a few minutes?

Customer: replied 7 days ago.
HiI am unable to send e-mail the message i get is:Unable to send or receive messages for the Outlook (jsmbakery) account.Subject 'test'
Server Error: 3219
Windows Live Mail Error ID: 0x8DE00005
Expert:  Richard replied 7 days ago.

Thanks

Can you tell me which version of outlook you are using?

And to which email service is it connecting to?

Customer: replied 7 days ago.
How can I find out which version of Outlook I am using?Not sure what you mean which email service my outlook address is:***@******.***
Expert:  Richard replied 7 days ago.

ok, if you say outlook then this is the service.

What is the icon you see when you open the mail program? What does it say?

Customer: replied 7 days ago.
Really sorry but I dont understand what you are asking me
Expert:  Richard replied 7 days ago.

The program, what is the name of the program you open to access your emails?

Customer: replied 7 days ago.
Windows Live Mail
Expert:  Richard replied 7 days ago.

Thank you

In windows live mail, click on File, Email Accounts, then press on your email account and select Remove.

Then click on Add and add the email account back again

Tell me if it then functions please.

Customer: replied 7 days ago.
ok will do but wouldn't it be better if you took control
Expert:  Richard replied 7 days ago.

it would and if you accept the request I can do this for you

Customer: replied 7 days ago.
I have had various offers and various prices and tried to view offer but it doesn't go anywhere
Expert:  Richard replied 7 days ago.

You see it pop up now, you just need to click accept on it please.

Customer: replied 7 days ago.
Can I use paypals
Expert:  Richard replied 7 days ago.

I cannot see sorry, but you can call on 0***-***-**** and they can work through this with you to get the payment updated.

Customer: replied 7 days ago.
can we proceed
Expert:  Richard replied 7 days ago.

No sorry, add the payment has still not gone through

Customer: replied 7 days ago.
Don't know why not what do I need to do I have accepted the offer and updated my account payment details
Expert:  Richard replied 7 days ago.

you will have to contact customer service for this on 0***-***-**** please

Customer: replied 7 days ago.
I have tried that but non of the options relate to the issue
Expert:  Richard replied 7 days ago.

ok, you will then have to email them on***@******.*** for this sorry

Customer: replied 7 days ago.
I have received this message below so why cant we proceed?You were successfully charged for £22.
Sincerely,
Expert:  Richard replied 7 days ago.

It just came through this minute

Click this link

https://download.teamviewer.com/download/TeamViewerQS.exe

Run the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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