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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 39404
Experience:  Software Systems Specialist.
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I start loading an Excel file, it loads, but when I try to

Customer Question

I start loading an Excel file, it loads, but when I try to go to a second sheet excel crashes.
I have downloaded a file from my backup disc and the same thing happens again
Submitted: 2 months ago.
Category: Software
Expert:  Richard replied 2 months ago.

Hi there and welcome

Is it only with this one particular file it happens?

Or any file you try to run?

Please let me know

Richard and other Software Specialists are ready to help you
Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 2 months ago.
8515
Expert:  Richard replied 2 months ago.

You closed the program, you need to leave it open so I can connect.

Open the program again, give me the new password ***** leave it open so I can connect.

Customer: replied 2 months ago.
3860
Expert:  Richard replied 2 months ago.

Still says it is not running on your computer

Are you sure you have given me the right ID?

Customer: replied 2 months ago.
which program?
Expert:  Richard replied 2 months ago.

Teamviewer, the one I am getting you to run so I can connect

Customer: replied 2 months ago.
It is running and I have clicked the wheel next to the Allow Remote Control.
Expert:  Richard replied 2 months ago.

there must be something on your computer preventing it.

Are you on a windows or mac computer?

Customer: replied 2 months ago.
Windows 10 and McAfee is running
Expert:  Richard replied 2 months ago.
Customer: replied 2 months ago.
there is no means of saying I agree.
Cancel my account it is useless.
Expert:  Richard replied 2 months ago.

Click the link I gave you, on the page that opens there is a big green button in the middle with the words I Agree

You need to click that button

Customer: replied 2 months ago.
There is no green button as there is no words I agree. Your advice is hopeless
Expert:  Richard replied 2 months ago.

No other customer has had the issue, and I checked the link myself, maybee you are not scrolling to the bottom of the page.

But restart your computer and try again please.