How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve Herrod Your Own Question
Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
Type Your Software Question Here...
Steve Herrod is online now

I am a Computing Teacher and I am having problems where

Customer Question

I am a Computing Teacher and I am having problems where certain apps don't work and I need to re-install the apps. Then they work? Why would this happen? Does it need a software update?
Submitted: 1 month ago.
Category: Software
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.
That question's answer, depends upon whether your device is of one sort, or another. Please tell me whether it is a Windows computer, and Apple computer, an Apple tablet or an iPhone, or an Android tablet, or a Windows tablet (those are not common though!) - ?

Customer: replied 1 month ago.
Apple Tablets and we have one Android Tablet.
Expert:  Russell H. replied 1 month ago.

I fear I may not be qualified to work on an Apple tablet app problem, so I have Opted Out, opening the case to other Experts, fully qualified, to take up your question. Thanks for your patience meanwhile.

Expert:  syseng replied 1 month ago.


My name is David.

Does the issue happen after the initial installation, or after the apps have been installed and used for some time?

Also, you mention that you are a teacher. So are you referring to tablets that are used by students?

Expert:  syseng replied 1 month ago.


Did you need further assistance?