We need to know where the company real is
If they are in TENERIFE we could denounce them in the consumer protecttion sistem of Canary Island
If they have no real adress in Spain, is almost sure they are scamers and the best way to manage it is to denounce in the closer police stattion
According to spanish/european law they have to provide the writting contract and we have 7 days to get our money back, without questions
So, if you ask for the money before you sign the contract they have to give your money back
But if they are scammers the best way is to denounce them in the closer police stattion
The address is ISSL Apartado De Correos 165, Adeje, 386780 Spain. I have just spoken to my father, does not seem to have a contract in amongst the paperwork that he has. They have contacted the fraud office at their bank to see if they can get the money back. It has not been taken from their bank yet as it was only yesterday.
Should I ask them to go back and ask for a contract?
Ask for the contract and tell them about denounce them if they do not send it to you
Do you have any more questions? Do you need more help?
Please let me know if you need me
Thanks Jose I have relayed your information to my father.
my parents went back to Realistix Solutions and they will not give them their money back but have given them a London number for their solicitor
Well, as soon as they have no signed contract from your parents and they do not give you the chance to study the contract, and they have no give you the chance to refuse the contract once studied your parents could demand the money back in court and they will have to pay the expenses
If they have offices in London, contract a UK solicitor there to demand them in court