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José M.
José M., Attorney
Category: Spain Law
Satisfied Customers: 6056
Experience:  Spanish Attorney
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We have purchase the Realistix Browser Suite from Intelligent

Customer Question

We have purchase the Realistix Browser Suite from Intelligent Software Solutions SL in Tenerife, we signed all documents and broke the seal of the software, we handed over £998 and they are asking for another £5000, are we still legally able to cancel the contract as the software cannot be used to validate if this works for us for discounted holidays.
Submitted: 2 years ago.
Category: Spain Law
Expert:  José M. replied 2 years ago.
Hi there
According to spanish law you have a cool period of 20 days from the date of buying
Also you have the right to get all the information by writting before you pay
So, if they have no give you this rights they are out of legal terms
Let them know by furofax or registred mail that you want your money back and broke your contract according 1/2007 RDL spanish law or you will demand them at court and/or you will denounce them to the consumer protection office of the Cabildo the Canarias
Thank you