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Many thanks for your reply.
I am re-sending the overpayments form and cover letter I sent previously, but because they made no mention of the phone call, I will send them a copy of this as well.
They requested that I start to pay back this money, so I would not start getting demands for immediate payment etc., which I did by agreeing to a direct debit for 48 months of £53.86. I was told that this would be paid back if they agreed with my complaint.
If they continue to say the fault was with me and demand payment, is there another appeal process?
I will contact them asap, is their decision final ?
Should I ask for a reduction? or at least the overpayment for this year to be waived, as they had the correct info in Aug 2012 ?
Lastly, if I have to pay this money back, will I still be able to pay it off using the direct debit I have already signed upto, as there is no way I can pay them this in one go
Many thanks, XXXXX XXXXX unsure about using a website for this, but you have been very helpful.