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I will try contact them again. Although I am sure I have paid the right VAT, and although I am flate rate registered (so no claims on expenses) I am finding it hard to find some of the receipts for example for the odd taxi ride. Although this will not effect the VAT calculation are their consequences of not having all receipts? (I know this is a secondary question but grateful if you could advise)
You only really have to have vouchers to support a claim for Input Tax. If you are not claiming back VAT it's not really the concern of a VAT Inspector. Having been brought up in a belt and braces environment I have sheaves of paper. I even have income tax files doing back to 1991 when I first started work!
If you keep comprehensive records and adequate books of account you should have no problems.
I guess this could be a blessing in disguise (optimistc) in that I have just bought piles of empty folders ready to start filling with every bit of paper work, receipts, statements for both of my limited companies.
On a separate note the notification letter of this inspection (after the phone call) only just arrived a couple days ago and I will call them next week to try have the inspection done near my client site offices to avoid losing a days work!