I need help with both my own and my wife's self-assessment. She has, in fact, just received a Late Tax Return daily penalty reminder! I have the log-in code and password ***** both SA accounts - sometimes they work, sometimes they don't. I have completed SA returns for myself but not for my wife.
I applied for an activation code for myself several weeks ago and again on Monday this week as nothing had arrived. I didn't think I needed one for my wife.
According to my calculations (correct in the past) we are both due refunds - substantial in my wife's case, small in mine.
It is as if the HMRC are deliberately making it impossible to get refunds!
Thanks.I hope you will bear with me as I'm trying to determine where we are exactly for each of you and your wife.You only get an activation code sent to you the first time you register to complete your tax return using the HMRC site as opposed to using a commercial software program or on paper.You say you have not completed a return for your wife before. If that is the case, you will need an activation code which should be sent to you in the post when you initially register for the online tax return service. When you get the activation code, you login and, once you are in, you enter the activation code and you are then able to complete the tax return. If you have yet to activate your wife's account, you won't be able to complete her tax return.As for yourself, you will need to wait until 7 days after you requested a new activation code before you ask for a new one. You ought to wait 10 days, in fact. Take a look at the notes here for more information. The actual login page is here.If I was in the same room as you, I would be able to see what the problems are. If you get the login wrong three times in quick succession you will be locked out for 2 hours before you can try again.This is what I suggest you do to cut down on the time and frustration. Call the online services helpdesk on the number here (0300(###) ###-#### ***** ask them to tell you exactly what the state of play is for each of your own and your wife's online services accounts. Ask them if the accounts have been activated and, if they haven't ask them if they can issue new activation codes instead of you applying for them online. They may say that you have to wait before new activation codes can be issued.There is a video guide to completing the online tax return here.I hope this helps but let me know if you have any further questions.
I accidentally posted my answer as an info request so that you were unable to rate it. My apologies. Here it is an answer: