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taxadvisor.uk
taxadvisor.uk, Chartered Certified Accountant
Category: Tax
Satisfied Customers: 4811
Experience:  FCCA - over 35 years experience as a qualified accountant (UK based Practitioner)
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My email was hacked. My website was then then compromised.

Resolved Question:

My email was hacked. My website was then then compromised. Subsequently around ten customers card details have been stolen. I have taken measures to rectify the problem. Should I now contact the customers an am I liable to be sued for negligence?
Submitted: 1 year ago.
Category: Tax
Expert:  taxadvisor.uk replied 1 year ago.
Hello and welcome to the site. Thank you for your question.

Have they suffered a financial loss?
Do you normally have virus protection/security of your records?

many thanks
Customer: replied 1 year ago.

The email was hacked through an apple Iphone and a false payment was implanted into the website which gathered card details.

Expert:  taxadvisor.uk replied 1 year ago.
Michael, thank you for your reply.

I think you should notify your ten customers of what has happened and ask them to contact their card providers and request a replacement card.
The bank/provider would put a stop on the original card in the interim.

You should make your customers aware of what remedial action has been taken by you to alleviate it happening again.

I don't think they would sue you for negligence provided you can demonstrate it was not your fault.

I hope this is helpful and answers your question.

If you have any other questions, please ask me before you rate my service – I’ll be happy to respond.

Customer: replied 1 year ago.

Providing I get the issue resolved and the website "hacker free", are there any other procedures I should go through before getting the website online again.

Expert:  taxadvisor.uk replied 1 year ago.

Thank you for your reply.

What you are proposing looks good..
You should also test it.
Please ensure you take backups of all information at regular intervals.

I hope this is helpful.

Customer: replied 1 year ago.

Should I inform the police about this?

Expert:  taxadvisor.uk replied 1 year ago.
Michael, thank you for your reply.

I am not sure what this would achieve. I don't think they are interested in this unless there is actual loss of money involved.

Most important is to put a block on use of credit cards where identity has been stolen.

I hope this is helpful.
taxadvisor.uk, Chartered Certified Accountant
Category: Tax
Satisfied Customers: 4811
Experience: FCCA - over 35 years experience as a qualified accountant (UK based Practitioner)
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Expert:  taxadvisor.uk replied 1 year ago.
I thank you for accepting my answer.

Best wishes.

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