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Hello, I am Keith, one of the experts on Just Answer, and p-leased to be able to help you with your question.
If you are the end user in this purchase then that is where VAT finally crystalises into a cost for you. Unless you have a business registered for VAT and these supplies are part of that business then a reclaim is not possible.
I am so sorry to have to rain on your parade.
Ah, that can make a difference. However, the Gov UK web site gives a list of items which can be VAT free for disabled persons. Unless the service is for one of these, and from the tenor of your question this is not the case, then the charge of the tax for this supply is correct:
'Qualifying products or services
Your supplier can tell you, but usually products designed or adapted for a disability qualify. For example, certain types of:
But, it may have from "care" to "support" as the two have different VAT treatments. If your homecare company provides support under a Supporting People contract then the service will be standard rated for VAT unless your you are a charity or other recognised body.
Only from your care provider; there is simply no other way.
You will have to seek recovery through the Small Claims Court. That might concentrate their minds wonderfully.
I can and this is a new company providing a support service, a standard rated supply. In fact they appear to have got it wrong anyway, care need not necessarily confined to nursing care only. Your only resource is to go to the Local Authority responsible for the provision of services and ask them what they think they are playing at.
From what you say the firm seems to have put its house in order. That being the case they should have no difficulty in refunding the incorrectly added VAT. If they still refuse you should think about a Small Claim. I had assumed that the work was done by the Local Authority through a contractor.
Well you are getting somewhere. There is no reason why the supplier cannot refund the tax incorrectly levied. All they have to do is issue correct invoices and cancel the incorrect and pass the adjustment through their VAT account. A bit laborious I agree, but not rocket science.
They probably will not want the fag of correcting the matter!
Thank you for your support.