Hello, I am Keith, one of the experts on Just Answer, and pleased to be able to help you with your question.
HMRC are not in the business of providing meaningful information. The IT staff employed by them are the dregs of that profession who cannot get a job elsewhere. HMRC's systems analysis and design is a disgrace, their PAYE system is, at the best creaky, and of indifferent performance. I am aware of a company who had a PAYE system up and running which simply collapsed and refused to even allow directors to log on!
It may be necessary to go right back to the beginning of the tax year and re=input data month by month. Did HMRC not giove you any guidance as to the way ahead to resolve the situation in your telephone call?
Well, they might; an alternative might be to 'pay' the April to August later in the year. This will skew the system somewhat, but at least it will produce a workable P60.
I cannot help you with your last additional question. You will have to approach Just Answer Administration to resolve this query. I have nothing to do with the pricing of questions.
Yes it might well put them back in their box. HMRC's standard response to any complaint about their IT systems is 'Well it works for us.' It still surprises me that the VAT Return one operates like clockwork. It is all such a pain.
Thank you for your support.
And your kind bonus.