How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Traffic Law
Satisfied Customers: 69268
Experience:  Over 5 years in practice.
Type Your Traffic Law Question Here...
Jo C. is online now

Minicab late - missed flight

Customer Question

I called a minicab to take me from my home to Stansted Airport. Flight departure was 1130 am. Taxi was supposed to arrive at 8 am. It typically takes 1 hour (max 1.5 hours) to get to Stansted. The taxi arrived at 8:55 (called driver several times; he kept on saying that he was 10-15 minutes away). If we had left at 0855, there was a good chance to make the flight (boarding pass printed, hand luggage only). However, upon arrival, the minicab driver locked himself out of his car and was unable to open the doors. We missed our flight. The minicab company is refusing to pay for the replacement tickets on the grounds that none of this was deliberate. In their response to me they are clearly lying (eg. they say that the driver left his home at 0630 while he had told me over the phone that he had left at 0715). What are my chances of getting the tickets paid by the minicab company. What is the best way to respond to them to improve my chances?

Submitted: 3 years ago.
Category: Traffic Law
Expert:  Jo C. replied 3 years ago.
Thank you for your question. My name is Jo and I will try to help with this.

Sorry for the delay overnight.

Are you hoping to claim from the taxi company the cost of the flights?
Customer: replied 3 years ago.

I'm hoping to claim from them the cost of the flights I had to book in replacement for the flight we missed.

Expert:  Jo C. replied 3 years ago.

To be wholly honest, this could go either way in Court. I suppose you could try to argue that there were in breach of contract by turning up over an hour late and that caused you consequential loss.

On the downside though, its not clear here what was agreed. If its just that you called them in the morning and they gave an estimate of 8am then thats not a guaranteed time. If you booked them in advance then that is a stronger guarantee.

Also, the point they may take is that it wasn't the lateness that caused you to miss the flights but the loss of keys but then, in your favour, you could argue that it was an implied part of the contract that the driver would attend with keys that work.

Overall, its very difficult to predict which way this would go but it is a small claims court amount so it would be cheap to issue.

Can I clarify anything for you?

Customer: replied 3 years ago.

Many thanks for your assessment. This is very helpful.


I did not expect my case to be as weak as you describe it. Are there any other points which could help make my case stronger?


I had indeed pre-booked them for 8 am. Hence, should have a strong case on that front.


what is your estimate of the cost of putting this case through the small claims court?


have you ever seen a similar case being successful?

Expert:  Jo C. replied 3 years ago.
It won't be expensive to sue at the small claims court. Probably under a £100.

It depends on the Judge on the day but I have to say that I think it likely he would say that this type of loss wasnt within the contemplation of the parties at the time the contract was agreed and, also, it was always open to you to call another taxi when he didn't arrive at 8am I'm afraid.

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice.
< Last | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice.
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law.
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice
  • Alice H's Avatar

    Alice H


    Satisfied Customers:

    Partner in national law firm
  • /img/opt/shirt.png LondonlawyerJ's Avatar



    Satisfied Customers:

    I am a solicitor with particular expertise in road traffic law.