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I called a minicab to take me from my home to Stansted Airport. Flight departure was 1130 am. Taxi was supposed to arrive at 8 am. It typically takes 1 hour (max 1.5 hours) to get to Stansted. The taxi arrived at 8:55 (called driver several times; he kept on saying that he was 10-15 minutes away). If we had left at 0855, there was a good chance to make the flight (boarding pass printed, hand luggage only). However, upon arrival, the minicab driver locked himself out of his car and was unable to open the doors. We missed our flight. The minicab company is refusing to pay for the replacement tickets on the grounds that none of this was deliberate. In their response to me they are clearly lying (eg. they say that the driver left his home at 0630 while he had told me over the phone that he had left at 0715). What are my chances of getting the tickets paid by the minicab company. What is the best way to respond to them to improve my chances?
I'm hoping to claim from them the cost of the flights I had to book in replacement for the flight we missed.
Many thanks for your assessment. This is very helpful.
I did not expect my case to be as weak as you describe it. Are there any other points which could help make my case stronger?
I had indeed pre-booked them for 8 am. Hence, should have a strong case on that front.
what is your estimate of the cost of putting this case through the small claims court?
have you ever seen a similar case being successful?