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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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Hello there, I wonder if you can help me please.... I have

Customer Question

Hello there,
I wonder if you can help me please.... I have a tv with built in freeview and some time ago there was a message popped up on the screen saying there were some changes, and there was a phone number that popped up, however it wasn't on the screen long enough for me to write it down, and now we cannot seem to get bbc1 or 2 or sky news.... I have tried resetting it all but to no avail... is there some information or advice you can give me to get this back to normal?????
Submitted: 3 years ago.
Category: TV
Expert:  Richard Hill replied 3 years ago.
Hi,

Please could you provide the model number of your Samsung set top box please?

Best Regards,

Richard
Expert:  Richard Hill replied 3 years ago.
Hi,

Is there anything I can do to help you or have you managed to resolve your issue?

If I can assist, please could you provide the model number of your Samsung set top box please?

Best Regards,

Richard
Customer: replied 3 years ago.


Hello


The make of the tv is Samsung and the serial no is B36A3HRBA00874M.


 


Thank you


 


Janet

Expert:  Richard Hill replied 3 years ago.
Hi Janet,

Sorry, but rather than the serial number, could you provide the model number please? Should be on the same label.

Best Regards,

Richard

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