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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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What would you like to know

Customer Question

What would you like to know
Submitted: 4 years ago.
Category: TV
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

May I please ask, when you see the Blue Screen, what error code do you see?

And which version of windows are you running?

Thank you

Customer: replied 4 years ago.

No error message/


 


Windows 7

Expert:  Richard replied 4 years ago.
Thanks Peter,

So when you start the computer, it just shows a blank blue screen correct?

What is the make and model of the computer?

Customer: replied 4 years ago.

Toshiba XV50 Digital

Expert:  Richard replied 4 years ago.
ok, so this is a TV and not a computer?

Customer: replied 4 years ago.

yes oh dear i seem to have got someting wrong. but i certaintly sent my original message to toshiba

Expert:  Richard replied 4 years ago.
No problem, I will move your question to the correct category Peter.

Someone will be with you soon.

Customer: replied 4 years ago.

thank you

Expert:  TV Tech1 replied 4 years ago.

Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem.

 

Toshiba XV50

 

A blue screen usually means you accidently pressed the remote control's INPUT button and it switched to a different input. Have you tried pressing that button on your TV remote??

 

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