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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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My sky box wont sync wirelessly with my router using WPS or

Customer Question

My sky box wont sync wirelessly with my router using WPS or network password, any suggestions.
Submitted: 3 years ago.
Category: TV
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Please, tell me the full brand and model name of your wireless router.


Customer: replied 3 years ago.

It's a Netgear Wireless G Modem Router model DG834G

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.

I am at work now will recontact you tonight

Expert:  Jason Jones replied 3 years ago.
Thank you
Customer: replied 3 years ago.

Jason,


Am available now, what advice can you offer?

Expert:  Jason Jones replied 3 years ago.
Thank you for your patience.

I am sorry i missued you.

Please, let me know when you wish to continue.
Customer: replied 3 years ago.


We are upgrading to fibre high speed broadband tomorrow, once that is up and running I will see if we still have an issue and let you know either way


 


thanks

Expert:  Jason Jones replied 3 years ago.

Thank you for the update.

I will be here standing by.

- Jason