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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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When I play a DVD through my flat screen TV the picture intermittently

Customer Question

When I play a DVD through my flat screen TV the picture intermittently keeps cutting out. Displayed on screen it says SCART AV.
Why is this happening?
Submitted: 3 years ago.
Category: TV
Expert:  Shahid replied 3 years ago.
Hello, my name isXXXXX be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get the model number written on back of TV?

This info will help to look into related manuals for trouble shooting.
Thanks.
Customer: replied 3 years ago.


I am not at home in the room with the TV


 


It is one of the most basic flat screen television models


 


If we cannot find a solution to this problem now I will have no option but to terminate this process unfortunately.

Expert:  Shahid replied 3 years ago.
I'm sorry, model number info is needed to get related manuals as there are hundreds of flat screen TVs and I'm not sure which one you have.

Thanks.
Customer: replied 3 years ago.


I do not know what to do. I have paid £22 for this service and can provide no further information today about this. Does that mean I lose my payment? I have no satisfactory answer or solution to my problem.

Expert:  Shahid replied 3 years ago.
Hi Shaun,

Your money is deposited with website and you may please post requested info in your convenient time to continue trouble shooting and if you need refund, please contact customer service [email protected]

Thank you.

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