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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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hi i have just bought a new 32inch smart telly & unabe to connect

Customer Question

hi i have just bought a new 32inch smart telly & unabe to connect to bt broardband , i have asked bt if there is a problem with my broardband they say no sugest that it might need adjustingcan u advise please ?

Thanks Dave
Submitted: 3 years ago.
Category: TV
Expert:  Shahid replied 3 years ago.
Hello Dave, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get the model number written on back of TV?

This info will help to assist you further.
Thanks.
Customer: replied 3 years ago.

ue32f4500ak

Expert:  Shahid replied 3 years ago.
Thanks for TV model info.

- Are you trying wireless (wifi) connection with router?
- What options you have tried in TV?
- Does TV get router signals?



Customer: replied 3 years ago.

useing wireless router no tv not getting signal i have tried to get the i player stations they not working 7 bt spot is not encripted

Expert:  Shahid replied 3 years ago.

- Did you plug wireless LAN adapter in TV for wifi connection?
Customer: replied 3 years ago.

yes i did


 

Expert:  Shahid replied 3 years ago.

Okay, did you try Automatic Wireless Network Setup in Network Settings of TV menu?

Or what option you have tried to connect TV with router?

Thanks.
Customer: replied 3 years ago.

yes i did try auto set up unplug router & reboot it

Expert:  Shahid replied 3 years ago.

OK, during auto setup, does TV display router name to select it?

Customer: replied 3 years ago.

yes but wont conect all info is on screen shahid


 

Expert:  Shahid replied 3 years ago.

Does TV display any error message when wont connect?

Did you try direct wire connection?

Customer: replied 3 years ago.

no error mesg not poss to make direct conection to tv

Expert:  Shahid replied 3 years ago.
This is some thing odd, TV doesn't show any error message.

Does it complete the network setup and display confirmation of connection established?
Customer: replied 3 years ago.

no network set up not complete tv shows no error mesg


Expert:  Shahid replied 3 years ago.
Hi Dave, lets try setup one more time.

Please go to Menu > network > network settings and select network type to wireless, does TV display list of available wireless router?
Select your router in list, if it doesn't appear, select Add Network to enter it manually then enter the security key and select Done to finish the setup, TV will show confirmation message for successful connection with router.

Now please post back at what stage/ step TV fails to connect with router.
Thanks.