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Carl L
Carl L, Technician
Category: TV
Satisfied Customers: 4058
Experience:  13+ Years of TV and Electronics Experience.
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I bought a 55 inch hisense k610xsd from china but the manual

Customer Question

I bought a 55 inch hisense k610xsd from china but the manual is in Chinese and I can not operate with the remote which is also in Chinese can you help
Submitted: 2 years ago.
Category: TV
Expert:  Carl L replied 2 years ago.
Hi and welcome to Just Answer, a Question and Answer Company. My name is Carl and I will be assisting you today.

May I ask why you purchased a chinese only version tv? The X3D is only in chinese whereas the K610GW was designed for English. Their both a K610 Series so the manuals for both will be close to the same. Here's the English Version: http://hisense-usa.com/support/manuals/K610GW_us_S_en_man.pdf.

If you've plugged it in and it's not turning on at all then it's defective. Make sure all connections are secure of course before requesting a refund or exchange.

I hope this helps.

Best Regards,
Carl L
Customer: replied 2 years ago.
It's was a good price and business partner in china bought it for me.
It's comes on when switch on but it's in Chinese not English .will it work in the uk
Expert:  Carl L replied 2 years ago.
The firmware region is for China which may cause issues with the built in apps such as Netflix, Vudu, etc.

When you first turn on the TV for the first time it will ask you to select your language. There is normally only 3 languages per firmware version and it's going to be related to that region (Chinese, Japanese, etc.).

The only way around this is to have a Technician come out and try a force flash using the English Firmware Version. This flash would only be available to authorized companies and requires special Jig equipments.
Customer: replied 2 years ago.
There is no English to select I guess it's in Chinese,Japanese and some Asia language.
Where can I get the technician to help me out
Expert:  Carl L replied 2 years ago.
What's your postal code or city? I'll see if I can find one near you.
Customer: replied 2 years ago.
My postcode is cv5 8jx
Expert:  Carl L replied 2 years ago.
Thanks,

I see a Harvey's Television near you in Coventry and he has good reviews. The number is +44 24 7645 2452.

There is another called TV A Services in Coventry and their number is +44 24 7633 7791.

Keep in mind that not everyone will be experience with this particular manufacture and they will let you know if anyone in the area is if they are not.

Customer: replied 2 years ago.
Thanks so if they cannot fit it then it's has to be return?
Expert:  Carl L replied 2 years ago.
Unfortutely, yes it will.
Customer: replied 2 years ago.
Oo dear, if we just use the Chinese to install will its come on as uk channels or Chinese channels
Expert:  Carl L replied 2 years ago.
If you can get past the initial setup and goto the main screen, you will still receive your uk channels as that is what you're connecting to it. It will just be very difficult to navigate through anything with the chinese language.
Expert:  Carl L replied 2 years ago.
I'm just checking in to see if there is anything more that I can help you with.

I also ask that you select a Smiley Face above to show that I have helped you.

Thanks,
Carl L

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