Hello, and welcome. My name is Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
Hi there, sorry to hear you're having trouble,
this can indicate a temporary memory glitch, corrupted firmware, or an internal hardware failure in the player,
the first step you should take is to attempt to reboot the machine by unplugging power at the mains for 60+ seconds.