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info tech
info tech, Technician
Category: TV
Satisfied Customers: 13742
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Just purchased a 40L1353DB TV. Has been plugged in & aerial

Customer Question

Just purchased a 40L1353DB TV. Has been plugged in & aerial connected. Green on light appears but no picture or sound. No other external equipment has been linked up.
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

With the green light on if you press the menu button of the sets own remote control does the menu come up please?

Anthony
Customer: replied 2 years ago.

No it does not

Expert:  info tech replied 2 years ago.
Hi Chris

Have you purchased the set brand new from a retailer?

Anthony
Customer: replied 2 years ago.

No from Amazon

Expert:  info tech replied 2 years ago.
Hi Chris

Well the way it is the set is faulty, you will need to exercise your rights with amazon over warranty\replacement

Their isnt anything you can do yourself here it seems like the firmware has gone bad

Anthony
Expert:  info tech replied 2 years ago.
Hello Chris

Just following up

Do you still need more help with this please?

Anthony

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