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KevinWhiteJA
KevinWhiteJA, Technician
Category: TV
Satisfied Customers: 996
Experience:  10+ years experience in electronics
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i have a walker led TV and it wont turn on. The standby light

Resolved Question:

i have a walker led TV and it wont turn on. The standby light is off. It was working perfectly until this afternoon. Is there anything i can do to fix it at home?
Submitted: 3 years ago.
Category: TV
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

KevinWhiteJA :

Have you also tried to use another socket ?

Customer:

yes tried different sockets and fuses and confirmed that they were working with other electronics first :)

Customer:

ill go check the model numbers now and its about 3 years old

Customer:

brb

KevinWhiteJA :

OK

KevinWhiteJA :

sure

Customer:

hi kevin the model number is XXXXX

KevinWhiteJA :

Thanks

Customer:

its not clear but that last 2 could be either 2 or a ? mark

Customer:

do you want the SN?

KevinWhiteJA :

no problem...model number is XXXXX I need :)

Customer:

:) ok i have it too :) figured just as well to write it down when i had tv turned around :)

KevinWhiteJA :

and the standby light will not even blink

KevinWhiteJA :

:)

Customer:

and whi,e i was at it i tried turning it on with the switch at back of TV

Customer:

no there is no light at all

Customer:

thats why i checked fuses first off :)

KevinWhiteJA :

OK

KevinWhiteJA :

the problem is with the main board inside the unit

KevinWhiteJA :

it seems that a component has failed on that unit and so it won't turn on at all

KevinWhiteJA :

if it was something else the standby light will usually flash to give a error code

Customer:

ok i take it thats not fixable by me?

KevinWhiteJA :

Yes, I do not recommend it as a DIY as you know this require testing and checking with a multimeter

KevinWhiteJA :

I believe you have already tried to check the fuse and the socket

Customer:

bugger it .... yes i have ...i always check the obvious things first :D

KevinWhiteJA :

:)

Customer:

if it was a computer id turn it off and then on again :)

KevinWhiteJA :

usually there is a HV capacitor on the main board that will cause these issues

KevinWhiteJA :

:) yes that is simple fix for us :)

Customer:

would it be a commmon part to fix?

KevinWhiteJA :

I always recommend if the capacitor is bad, the board should be replaced to avoid future problem

Customer:

ok i might have to see if its covered by warranty still

KevinWhiteJA :

Yes you can but I think it is covered with 2 years of warranty

KevinWhiteJA :

Sorry about the bad news

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

how expensive would it be to get the board changed?

KevinWhiteJA :

will cost around £90 all inclusive

Customer:

and thats likely to last a few years?

KevinWhiteJA :

Yes, you can contact the manufacturer at 00353 (0)1(NNN) NNN-NNNNto check warranty

Customer:

woo hoo :) thats a local irish number :D

KevinWhiteJA :

:)

Customer:

i better try them now before they leg it home for the weekend :) i want this tv fixed before the rugby match :whistling

KevinWhiteJA :

:)

Customer:

ok Kevin thank you for your time. i may get back to you if there are any further questions

KevinWhiteJA :

Sure..You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

Customer:

will this conversation be emailed to me after i close this window?

KevinWhiteJA :

Yes....If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance.

Customer:

ok thank you very much and have a great weekend :)

KevinWhiteJA :

You too :)

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