How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steven Your Own Question
Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
59014109
Type Your TV Question Here...
Steven is online now

Hi I have a Samsung UE40D7000 It is a little over 2 years

Customer Question

Hi
I have a Samsung UE40D7000
It is a little over 2 years old with minimal use as only used in bedroom
It has developed a yellow (dotted) line down the right hand side of screen.
Can you:
a) Diagnose the fault
b) inform as to ease and cost of repair
c) Suggest a suitable service engineer/centre -We live in Broadstairs Kent UK
Many thanks
Graham
Submitted: 3 years ago.
Category: TV
Expert:  Shahid replied 3 years ago.
Hello Graham, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please provide me pictures of TV screen to view that dotted line?

That will help to diagnose the problem quickly.
Thanks.