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Pete
Pete, Technician
Category: TV
Satisfied Customers: 18588
Experience:  Over 16 years of experience in the Electronics and IT industries.
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ybutton selected.bbc iplayer selected.bang goes the theory

Resolved Question:

ybutton selected.bbc iplayer selected.bang goes the theory selected.picture comes on tv screen then freezes, unable to play programme or deselect
Submitted: 3 years ago.
Category: TV
Expert:  Pete replied 3 years ago.
Hi there,
If you are using iPlayer on a Smart TV and it is freezing, then your internet connection may be too slow.
Try checking the speed of your internet connection by going to www.speedtest.net on a computer and running a speed test.
If the result is below 2MB download speed, then this is likely the reason why iPlayer is freezing.
Pete and 2 other TV Specialists are ready to help you
Customer: replied 3 years ago.

sorry about the delay in replying.tried this solution several times but it did not work (yvm102).tried again at your suggestion and it worked, the only difference being i also turned the power off to the tv itself . £28 fee seems an awful lot to pay for such a simple answer ?.