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Pete
Pete, Technician
Category: TV
Satisfied Customers: 17945
Experience:  Over 16 years of experience in the Electronics and IT industries.
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ybutton selected.bbc iplayer selected.bang goes the theory

Resolved Question:

ybutton selected.bbc iplayer selected.bang goes the theory selected.picture comes on tv screen then freezes, unable to play programme or deselect
Submitted: 3 years ago.
Category: TV
Expert:  Pete replied 3 years ago.
Hi there,
If you are using iPlayer on a Smart TV and it is freezing, then your internet connection may be too slow.
Try checking the speed of your internet connection by going to www.speedtest.net on a computer and running a speed test.
If the result is below 2MB download speed, then this is likely the reason why iPlayer is freezing.
Pete and other TV Specialists are ready to help you
Customer: replied 3 years ago.

sorry about the delay in replying.tried this solution several times but it did not work (yvm102).tried again at your suggestion and it worked, the only difference being i also turned the power off to the tv itself . £28 fee seems an awful lot to pay for such a simple answer ?.