How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 23611
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now

My toshiba tv wont turn on. The standby light is flashing red

Resolved Question:

My toshiba tv wont turn on. The standby light is flashing red green but wont turn on eith either remote or button on tv
32d1333db
it is only 2 months old
Submitted: 3 years ago.
Category: TV
Expert:  Nathan replied 3 years ago.

Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.


 


Sorry to hear you’re having trouble. We’ll get started chatting here. I am also sending you an offer so you can reach me directly me by phone if preferred. Feel free to ignore it for now, it will be available to you at any time if you need to get more help after our chat.

Nathan :

Unfortunately, the symptoms you are experiencing are symptomatic of an internal hardware defect, typically a faulty power supply or main board (the 2 most common failure points). This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).


 


There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation
1) Unplug the power cord from the tv


2) Wait at least 1 hour (60+ Minutes)


3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.


 


If this reset process does not work, it would unfortunately confirm a hardware failure. That is something that would require repairs to correct. Being only 2 months old, it should be covered under the Toshiba factory warranty still.

Nathan :

So your bet option at that point is to first check with the retailer if you can still return/exchange it within their return policy, and if not to seek warranty repair/replacement through Toshiba.

Nathan :

Their contact number is XXXXX(NNN) NNN-NNNNfor warranty claims.

Customer:

The power cord is screwed into the tv the nearest i can fo is unplug it unless i unscrew

Nathan :

You don't have to unplug it from the back of the television, you can unplug the other end at the mains

Customer:

I have done that just waiting now

Nathan :

Thank you, XXXXX XXXXX your update when you have the chance.

Customer:

It us still flashing no difference i will take it back to the shop 2mrw

Customer:

Thank you for your help

Customer:

It is still flashing i will take it back thank u for your help

Nathan, Installer
Category: TV
Satisfied Customers: 23611
Experience: Custom home theater installer, authorized dealer top brands.
Nathan and 2 other TV Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.co.uk/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.co.uk/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.co.uk/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.co.uk/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.co.uk/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.co.uk/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA