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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14667
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I updated the software on my hitachi smart tv and now my tele

Resolved Question:

I updated the software on my hitachi smart tv and now my tele stuck on one channel and the remote doesn't work why is this ?
Submitted: 3 years ago.
Category: TV
Expert:  info tech replied 3 years ago.
Hello
Welcome
Thanks for the Question

I will need the model number please found on the back of the TV?

How old is the set please?

Anthony
Customer: replied 3 years ago.
V13k02068. Brought about 4 months ago
Expert:  info tech replied 3 years ago.
Hi Jason

Jason thats not the model but serial number its the model number I need thanks

Have you tried rebooting by unplugging from wallpower waiting 5 mins then replugging back in again please?if not please do that now and let me know

Thanks again
Anthony
Customer: replied 3 years ago.
Hitachi 40 Inch Full HD 1080p HD Smart LED TV And tried unplugging and still nothing , no buttons work on the remote and stuck on channel itv4
Expert:  info tech replied 3 years ago.
Hi Jason

OK you are sure this happened right after a firmware upgrade?the set was otherwise working OK before then?

How are you viewing TV services please?satellite\cable box\aerial?

Anthony
Customer: replied 3 years ago.
Aerial.... Everything working fine, do have put code in for the remote ??
Expert:  info tech replied 3 years ago.
Hi Jason

If you try to change channel manually at the set itself does that work OK?

Anthony
Customer: replied 3 years ago.
No mate, that doesn't work either , nothing works, stuck on itv4 won't do anything mate
Expert:  info tech replied 3 years ago.
Hi Jason

It looks like the software has got corrupted or you have loaded the wrong software for the set, Jason you will need to call in the warrenty for the set they will simply replace the mainboard ,if you ever do the software again please follow the guide carefully because you can flatline the set...

Let me know if you need more info

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Many Thanks
Anthony
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